Cannot Connect to the Server
- Internet Connectivity
I know it sounds crazy, but have you checked your internet to make sure it’s up and running? You don’t want this to be the last thing you check. It happened to me after being infuriated for two entire hours. Don’t be me.
- Restart Your Device
Self explanatory and should be done in most troubleshooting scenarios.
- Try Another Application
It will be in your better interest to keep two different applications setup with your login credentials at all times. It’s an easy test to see if you’re having an issue with a particular software and will save time troubleshooting unnecessary things. If one works, and the other doesn’t, stop here as you’ve found your problem. Try reinstalling the faulty software or upgrading to the latest version.
- Subscription Expiration
Your IPTV streaming application in most cases will show your expiration date for your service. If it doesn’t, check with us to make sure you didn’t miss a payment.
- Check your Login Info
Check with us to make sure nothing changed with your username and login. This should not be the case, but should not be ruled out.
- Server Credentials
Some times we may need to change portal/DNS URLs in order to stay afloat. Have you missed any announcements of changes? Check with us asap!
Side note, if you have a MAC address you need to make sure nothing went screwy with our panel. Have us verify your MAC in the system. - VPN Connection
If your VPN is on, try to connect with it turned off. If your VPN is off, try to connect with it turned on.
- Try a Different Device
I know you didn’t want to do this, but you need to try the connection on a different device. A phone or computer will do in a pinch.
If you’re still having trouble connecting or have resolved this issue a different way, please contact us!
